Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. The Field Service Engineer is responsible for providing field technical support to customers, ensuring issues are resolved satisfactorily, and delivering necessary training and assistance for Badger Meter's product portfolio.
Provide field technical support for customers and calibration services
Perform field training for customers either onsite or using internet based methods
Perform internal training and testing when new products or significant changes occur in existing products
Analysis of measurement data
Software supported documentation and tracking of support cases & projects
Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues
Remain proficient and up–to-date in meter and system technology including software, both with Badger Meter products, and competitive product offerings
Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers
Handling of repairs and global RMA process
Ability to assembly custom Blue Edge solutions
Qualification
Required
Completed technical education or Bachelor's degree in mechatronics, chemistry, environmental engineering or water management
First professional experience including customer contact especially for service & commissioning
Fluent in English
Intermediate knowledge of Microsoft office and CRM software
High customer orientation & social competence
Strong communication skills
Transparent, structured and pro-active way of working incl. documentation
Interdisciplinary thinking, problem solving skills and creativity
Preferred
Preferably experience and knowledge in measurement, automation & process control
Benefits
Badger Meter is a manufacturer and marketer of flow measurement and control products, serving water utilities, municipalities and
