Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer II to deliver excellent service for sophisticated analytical and scientific instruments. This role involves installing, maintaining, troubleshooting, and repairing complex equipment while providing exceptional customer service across various sectors including research, industrial, and healthcare settings.
Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites
Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
Accurately document field service activities, including installation report and service work report, and submit timely through the required system
Assist Commercial Teams with technical information, training, and demonstrations
Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Qualification
Required
Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree with no prior experience required
Hands-on technical experience installing, troubleshooting, and repairing complex analytical, scientific, laboratory, or related technical equipment
Experience documenting service activities, preparing detailed reports, and using service management software
Demonstrated success meeting customer satisfaction goals and supporting customers in technical environments
Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component level
Ability to read and interpret technical documentation and schematics
Ability to effectively train and support customers on equipment operation
Excellent customer service and communication skills, both written and verbal
Strong organizational and time management capabilities, with the ability to work independently in a field-based environment
Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment
Proficiency with Microsoft Office suite and service management software
Physical ability to lift up to 50 lbs. and work in various laboratory environments
Must be legally authorized to work in the United States without sponsorship now or in the future
Must be able to pass a comprehensive background check and drug screen
Valid driver's license
Preferred
Additional relevant certifications are advantageous
Benefits
Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
