Healthcare Customer Service Representative (RN) - Remote
United States
Full-time
Remote
$36/hr - $36/hr
Entry Level
TP hires Healthcare Customer Service Representatives (RN) to serve as a primary point of contact for customers. The role handles inbound and outbound inquiries, resolves or escalates concerns, and supports a positive customer experience through web-based tools.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Qualification
Required
Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
College degree (RN)
Minimum of 6 months of healthcare/customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Must hold an Active License for the RN role
Must be comfortable working in a call center enviroment as this is not patient facing
Demonstrate commitment to following established procedures and be customer service driven
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure while remaining focused
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
Proactive approach to problem-solving with a focus on creating a positive customer experience
Preferred
Benefits
Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
Mental health and well-being resources, including Employment Assistance Programs.
Health and personal time off (HPT) and leave programs, as eligible.
Competitive 401(K) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
FSA plans.
Retailer discounts.
A platform for career advancement and long-term success.
Remote work, subject to the stated work-from-home requirements and state residency restrictions.
We are TP Group. You’ve been calling us Teleperformance for almost 47 years.
