Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical diagrams, and system documentation to reflect the current state of IT/OT systems.
Support the team in re‑baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contract
Ensure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolve
Collaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristics
Support the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standards
Participate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patterns
Assist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data‑driven improvements to prevent incident recurrence
Utilize agency‑approved tools (e.g., ServiceNow, SharePoint) to produce, manage, and maintain government‑owned documentation and artifacts
Qualification
Required
Ability to obtain and maintain a Public Trust is required
Must be a U.S. Citizen without dual citizenship
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field
1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture efforts
Experience documenting IT systems, architectures, and technical artifacts
Ability to analyze and validate system information across multiple stakeholders
Experience supporting or documenting Configuration Management artifacts
Familiarity with incident management and root cause analysis (RCA) concepts
Strong written and verbal communication skills for technical documentation
Experience working in federal IT environments
Preferred
An active Public Trust and/or DHS suitability is preferred
Familiarity with ServiceNow, CMDBs, or ITSM/ITOM processes
Experience supporting Technical Configuration Diagrams (TCDs) or EA repositories
Exposure to systems monitoring, alerting, or operational reporting
Ability to synthesize complex technical information into clear, concise artifacts for leadership and auditors
Benefits
Short- and long-term incentives as well as program-specific awards
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays and paid time off
Reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment
Maximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences.
