SAIC provides scientific, engineering, and systems integration and technical services and solutions in the United States. They are seeking an ITSM Knowledge and Collaboration Engineer to support their State and Local team by enhancing and expanding the ITSM platform and promoting knowledge management and collaboration within the enterprise.
Utilizing ITSM (ServiceNow) platform and IT Service Area engagement to promote knowledge management and collaboration within the enterprise
Designing and supporting implementation of service catalog workflows and enriching the overall ITSM platform through enhancement activities.
Draws out, captures and categorizes business information by direct communications with IT Service Area leadership, Customer IT leadership, and end users.
Will develop knowledge platform strategies and enhance user interfaces for knowledge assets.
Derive roadmaps, business requirements, and areas of focus to enhance and expand the ITSM platform.
Qualification
Required
Bachelors and two (2) years or more experience related to Knowledge Management and IT Service Management; additional experience in lieu of a degree may be considered
Preferred
Bachelors and five (5) years or more experience related to Knowledge Management and IT Service Management
Benefits
SAIC provides scientific, engineering, and systems integration and technical services and solutions in the United States.
