Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The Mapping Transit City Expert is responsible for improving transit data and providing country-specific expertise, developing and maintaining transit data pipelines, and consulting on transit/micro mobility projects.
Communicate with internal stakeholder teams and external companies to achieve project goals
Provide input to create city/country specific policy to existing general transit related policies
The city/country expert works to apply existing Mapping policies to their specific city/ country, providing insights into local transit/traffic laws, landmarks and key mapping features
Consult on Urban transit system and Multi modal (including Micro mobility & Walking)
Review mapping operations issues for quality checks related to specific city/countries of expertise
Be a point of contact for mapping operations country-specific questions
Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions
Perform market comparison analysis of the features, data or issues related to local transit
Proactively suggest improvements to the data management platform and also Identify transit user expectations, data gaps, and provide insights to the product team
Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities
Act as a Country/Regional Transit POC for internal and external teams
Understand the background, priority and impact of the request and also communicate effectively with program managers/ stakeholders on the ask / timeline and priority
Create city level transit data modeling policies based on market needs and local regulations
Leverage familiarity with local/regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues
Make necessary edits for all transit data types if the provided static data is not accurate
Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the same
Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas
Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization
Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types)
Translate and interpret comments and actions from various sources (E.g. (Users feedback) and troubleshoot problems based on instructions, training and context
Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams
Conduct in city field research to determine the ground truth of transit issues and user problems
Validate quality of new and updated data in the data management platform
Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills
Develop outages and alerts capabilities in their assigned city by effective monitoring
Work with other internal teams to ensure correct political format for the country is utilized
On-call support during non-working hours and Weekends in case of any data outages
Qualification
Required
At least a Bachelor's degree
1 - 3 years of related experience
Good Communication skills (Read, Write and Speak) in English and native local language
Basic Data analytics and Tech writing skills is required
Deep knowledge of San Francisco's transit/traffic network / Urban planning
Knowledge of transit-specific data format is an added advantage (GTFS especially)
Basic/ Good knowledge about GIS mapping tools and programing skills (java, C#, C++ and Python) would be an added advantage
Comfortable with a rapidly-changing environment
Strong problem-solving skills and excellent attention to detail
Preferred
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
