Gentiva

·

October 8, 2025

This job has closed.

Online Help Desk Specialist

Miami, FL

Full-time

Remote

$25.30/hr - $26.70/hr

New Grad, Entry Level

Gentiva is a company dedicated to providing personal care, palliative care, and hospice services with dignity and love. They are seeking an Online Help Desk Specialist to provide first-line support to users, troubleshoot issues, and manage user accounts.

Responsibilities

Provide first-line support to users via phone, email, or in person
Troubleshoot hardware and software issues
Install and configure computer systems and applications
Manage user accounts and access permissions
Document and track support tickets to ensure timely resolution

Qualification

Required

Bachelor's degree in Computer Science or related field
Proven experience in a help desk or technical support role
Strong knowledge of Windows and Mac operating systems
Excellent communication and customer service skills
Ability to work well under pressure and prioritize tasks

Preferred

Benefits

At Gentiva, it is our privilege to offer compassionate care that’s close to home – and close to the heart.

Glassdoor

3.2

Founded in 1971

Atlanta, Georgia, USA

10001+ employees

http://gentiva.com

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