PNC is a leading financial services company dedicated to delivering the best experience for customers. As a Senior Operations Specialist, you will execute complex transactions, drive process improvements, and ensure compliance within the Investment Operations organization while working remotely.
Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas
Identifies and addresses exceptions. Serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions
Ensures the appropriate materials and documentation are available to complete transactions
Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities
Qualification
Required
Knowledge of transaction processing
Knowledge of risk mitigation
Knowledge of standard operating procedures
Knowledge of customer service
Knowledge of process management
Knowledge of operational functions
Knowledge of compliance management
Accuracy and attention to detail
Ability to manage multiple priorities
Experience in training and onboarding
Experience in stakeholder management
Ability to execute complex transactions/processes of moderate to high risk and financial value
Ability to identify and address exceptions
Ability to serve as a point of escalation for complex transactions
Ability to provide consultation and advice to internal and external customers
Ability to review existing processes, recommend improvements and drive implementation
Ability to serve as a subject matter resource for process improvement projects
Ability to review transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
Participation in risk mitigation activities
Customer Focused
Managing Risk
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors degree
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Solving
Process Management
Products and Services
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
PNC is a financial service company providing bank deposits products and services to its community.
