Pharma Field Sales - Cardiometabolic Care Specialist I, Virtual - Capital West
United States
Full-time
Remote
$67K/yr - $82K/yr
Entry Level
Novo Nordisk is a leading company in the healthcare sector, focused on cardiometabolic care. The Cardiometabolic Care Specialist I will be responsible for achieving sales goals by promoting the company's portfolio of products through virtual means, while building relationships with healthcare professionals.
Demonstrates competencies on a consistent basis with territory level impact
Follows appropriate direction around virtual call scripts and call continuum decision trees
Follows appropriate direction around # of outbound customer calls per day, as well as appropriate frequency to ensure customer and call continuum
Records notes of calls, including products discussed, key issues and concerns addressed, sales aids utilized, samples distributed and any other information that will ensure maximum effectiveness for future sales calls
Sets follow up calls with customers based on call continuum plans and customer engagement
Responsible for customer follow-up of inbound leads and for developing leads and referrals
Utilizes understanding of the territory market including current market conditions, competitive market trends, priorities and patient needs to develop and execute territory business plans
Implements plans to gain virtual access to build and maintain business-relevant relationships with customers: prescribers and support staff to drive business impact by collaborating around the clinical management of patients and offering NNI-approved solutions
Develops and sustains internal relationships by collaborating across functions (e.g. Market access, Educators, etc.) by proactively sharing appropriate knowledge and business opportunities to impact customers. Researches, understands and tailors account plans based on stakeholders and accounts business practice
Demonstrates proficiency in implementing the Novo Nordisk selling model with external customers and during company sponsored meetings
Demonstrates professionalism and a customer-focused approach with internal and external stakeholders by actively listening, identifying and addressing customers and patients’ needs and keeping commitments
Proactively communicates and coordinates with relevant internal stakeholders (territory sales team, DBM, RBD, etc.) to implement plans and define roles and responsibilities to ensure accountability
Demonstrates a clear and thorough understanding of the disease state(s) and its impact on customers and patients including the full range of treatment options available including a detailed knowledge of both NNI and competitor products
Demonstrates thorough knowledge of all promoted NNI approved clinical studies and the skill to engage customers (prescribers, support staff, pharmacies) with fair balance on proper placement within the treatment continuum
Demonstrates a clear and thorough understanding of the disease state(s) and its impact on customers and patients including the full range of treatment options available including a detailed knowledge of both NNI and competitor products
Participates in and contributes product and disease state knowledge during sales and marketing meetings, training programs, conventions and displays as appropriate
Qualification
Required
Bachelor's or equivalent degree and/or PharmD required
Intermediate computer skills required (Windows, Word, Excel); Prior computer experience using sales data/call reporting software ideal
Must be a self-starter and able to work independently and exercise good business judgement and discretion
Must possess excellent customer service skills
Excellent oral communication skills
Solid understanding of diabetes and obesity disease states and Novo Nordisk's products is needed, coupled with aptitude for learning and ability to communicate technical and scientific product and disease management information
Ability to establish rapport, build relationships and close sales
Preferred
Previous experience in retail, non-retail/inside sales or customer service experience preferred
Benefits
Company bonus based on individual and company performance
Long-term incentive compensation and or company vehicles depending on the position's level or other company factors
Company employee benefit programs including medical, dental and vision coverage
Life insurance
Disability insurance
401(k) savings plan
Flexible spending accounts
Employee assistance program
Tuition reimbursement program
Voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance
Time off pursuant to its sick time policy
Flex-able vacation policy
Parental leave policy
Novo Nordisk is a healthcare company that produces and distributes insulin and other diabetes drugs to treat chronic diseases.
