Platform Support Analyst, Salesforce (Remote)

Chicago, IL

Full-time

Remote

$69K/yr - $140K/yr

Entry, Mid Level

Stryker is a company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine to improve patient and healthcare outcomes. The Platform Support Analyst will oversee maintenance and user support within the Salesforce domain, collaborating with various teams to ensure system enhancements and issue resolution while maintaining data integrity and supporting production systems.

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Responsibilities

Provide end-user support and system maintenance for CRM platforms.
Deliver Salesforce enhancements and manage projects, from minor updates to large-scale implementations.
Ensure quality and data integrity within operational CRM systems.
Translate business requirements into functional applications.
Oversee data governance, system administration, and management of installed packages.
Collaborate with stakeholders across business and technical teams to support system integrations.
Focus on Sales and Service processes, coordinating with IT on enhancements, incidents, and supporting regression testing for global CRM initiatives.

Qualification

Required

Bachelor’s degree in Management Information Systems, IT, Business Operations or related field.
Minimum 2 years of professional experience.
Minimum 2 years of Salesforce experience, with strong technical knowledge.