CVS Health is dedicated to building a connected and compassionate health experience. The Portfolio Product Analyst role focuses on ensuring product teams can measure feature success through actionable reporting and analytics, collaborating with various stakeholders to enhance user experience and product optimization.
Partner with product teams to understand feature value, success metrics, and leading indicators, across features on a portfolio roadmap
Translate the Portfolio value and success metrics into tag specification documents and partners to ensure tags are ready for reporting purposes upon go-live across multiple reporting platforms
Leverage various analytics tools and techniques to collect and analyze data from websites, mobile apps, and other digital and call channels. Provides insights and recommendations to enhance the user experience and drive better website containment and member engagement
Collaborate with partners across the enterprise to synthesize reporting and analysis to support product optimization and development. Communicates insights and recommendations to non-technical stakeholders effectively
Conduct user journey analysis, analyzes navigation paths, and evaluates the usability of websites or mobile apps
Collaborate on data governance initiatives to ensure data accuracy and integrity
Act as a subject matter expert to promote digital analytics knowledge through professional development, training, and certifications; and stays updated with industry trends, regulations, and emerging tools and technologies
Qualification
Required
2+ years of experience working with product management team
1 year of experience (course work or on the job) with Python or utilizing SQL to query databases
1+ years with Adobe Analytics or any other similar tool
2+ years curating analysis and building dashboards
1+ years of experience identifying success metrics
Bachelor's degree or equivalent experience
Preferred
Experience with Medallia, or Quantum Metrics
Working knowledge of problem solving and decision-making skills
Experience with Safe/ agile delivery
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
