Pearson operates as a media and education company that offers a wide range of services to its customers. The Reconciliation Specialist is responsible for ensuring the accuracy and integrity of financial records through detailed account reconciliations, requiring strong analytical skills and attention to detail.
Demonstrated excellent written and verbal communication skills - Ability to think creatively, adapt to circumstances, and learn from co-workers, and share information and experiences
Demonstrated excellent analytical skills, in conjunction with a structured, systematic approach to problem solving.
Must be able to exercise good judgment
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment
Take on new processes as tasks are added to the Reconciliation team’s responsibilities.
Experience working in an ERP (enterprise resource planning) system used to support customer service inquiries, Oracle ERP experience a must.
Experience working in an ERP (enterprise resource planning) system used to support customer service inquiries, Oracle ERP experience a must.
Experience working in a CRM (customer relationship management) system, Salesforce CRM experience a must.
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
Perform daily, weekly, and monthly reconciliations of customer accounts.
Investigate and resolve discrepancies in payments, deductions, credits, and invoices.
Partner with internal teams (e.g., Sales, Customer Service, Credit, Billing) and external customers to research and resolve open items.
Monitor aged balances and deduction activity, ensuring timely resolution.
Document and track resolution steps and communicate findings to stakeholders.
Identify root causes of recurring issues and recommend process improvements.
Assist with audits, reporting requirements, and month-end close processes.
Maintain accurate and organized reconciliation documentation.
Qualification
Required
Bachelor’s degree in Accounting, Finance, or related field preferred; equivalent work experience considered.
2–4 years of experience in account reconciliation, collections, or a related financial/accounting role.
Strong understanding of accounting principles and reconciliation best practices.
Proficiency in Excel (VLOOKUPs, pivot tables, formulas) and ERP systems (e.g., Oracle, SAP).
Excellent analytical, problem-solving, and organizational skills.
Strong communication skills and ability to work cross-functionally.
High attention to detail and accuracy.
Demonstrated excellent written and verbal communication skills - Ability to think creatively, adapt to circumstances, and learn from co-workers, and share information and experiences.
Demonstrated excellent analytical skills, in conjunction with a structured, systematic approach to problem solving.
Must be able to exercise good judgment.
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment.
Take on new processes as tasks are added to the Reconciliation team’s responsibilities.
Experience working in an ERP (enterprise resource planning) system used to support customer service inquiries, Oracle ERP experience a must.
Experience working in a CRM (customer relationship management) system, Salesforce CRM experience a must.
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
Perform daily, weekly, and monthly reconciliations of customer accounts.
Investigate and resolve discrepancies in payments, deductions, credits, and invoices.
Partner with internal teams (e.g., Sales, Customer Service, Credit, Billing) and external customers to research and resolve open items.
Monitor aged balances and deduction activity, ensuring timely resolution.
Document and track resolution steps and communicate findings to stakeholders.
Identify root causes of recurring issues and recommend process improvements.
Assist with audits, reporting requirements, and month-end close processes.
Maintain accurate and organized reconciliation documentation.
Preferred
Experience in working with large customer accounts (e.g., B2B, education sector, retail chains).
Familiarity with deduction management and dispute resolution.
Knowledge of tax and invoicing compliance is a plus.
Benefits
Pearson operates as a media and education company that offers a wide range of services to its customers.
