Ross Stores, Inc. is a leading off-price retail chain with a strong commitment to diversity and community. The Representative in Human Resources will perform administrative support services for associates on leave of absence, ensuring compliance with laws and company policies while providing excellent customer service.
Uses systems such as Service Now, PeopleSoft, Sedgwick ViaOne, Ross's case management system and Excel to process leave of absence transactions including uploading and entering leave approvals, denials, benefit elections, and other data in PeopleSoft, making adjustments and corrections if necessary, generating new cases and letters, managing and responding to emails and voicemails.
Support and communicate with all levels of Associates at all locations including Stores, Corporate, Buying Office and Distribution Centers.
Communicate with vendors and internal partners (Payroll, Benefits, HR Services, etc.) to ensure smooth administration and respond to inquiries
Provide customer service to associates and other clients who have questions
Explain Ross policies to associates regarding LOAs in various states and locations, ensure they know where to locate policies and procedures in the future
Gather critical data as requested (case notes, LOA dates, etc.) to support the company in its compliance efforts and defense of legal matters; assist in responding to Legal holds
Provide reporting to help track and monitor the work of the Department
Cross-train and provide backup and support to other LOA team members
May assist in evaluating leave of absence training and/or process improvements
Personal development to include staying abreast of changes in company, state and or Federal guidelines, current on company training, and proficiency in systems and institutional knowledge.
Generate reports and letters (e.g. benefit payment/exhaust process)
Other duties as assigned
Qualification
Required
Bachelor's Degree
Strong customer service and communication skills with excellent problem solving. Establish and maintain positive working relationship with internal and external partners.
Demonstrated ability to work independently or with a team. Use thoughtful judgments on complex and sensitive issues
Learn and ask questions
Use on-line systems and databases as appropriate to support the work being performed.
Attend to detail with accuracy.
Demonstrates the functional and technical knowledge and skills needed to perform the role
Keeps up to date on new skills, policies, processes and tools for their area
Good communication skills, both verbal and written, with diverse group of associates.
Working knowledge of Microsoft Office; proficiency with Excel and PeopleSoft
Familiarity with Peoplesoft and HR systems, Benefits and Payroll practices.
Preferred
Leave of Absence administration experience with federal and state laws related to Leave (e.g. FMLA, ADA, CA CFRA, Pregnancy, Military)
Benefits
Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401K (service requirements)
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay (where legally required)
Referral Bonuses
Medical/Dental/Vision Health Insurance
Legal Insurance
Vacation Buy
Flexible Spending Account
Health Savings Account
Life/ADD Insurance
Long- Term Disability
Enhanced Maternity and Parental Leave Benefit
Vacation Pay accrued at a rate of 10 days/year after eligibility commences
15 Personal and Company Holidays
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $20.4 billion, Fortune 500 Company.
