Discover is one of the most recognized brands in U.S. digital banking and payments companies. The Senior Process Improvement Analyst will execute Lean initiatives to improve operational performance, conduct data analyses, and promote Lean Six Sigma principles across the organization.
Actively manages customer-impacting issues through the enterprise Issue Management framework including determining scope of impact, stopping customer harm, creating the resolution strategy, and customer remediation. Works with business partners to develop and implement solutions. Consults with compliance and risk partners to ensure all applicable risks are addressed. Secures stakeholder alignment for closure.
Leads process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC/DMADV Projects, 5S/Visual Workplace Program, etc.) using Lean and/or Six Sigma tools. Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities. Identifies and develops metrics for sustaining improvement initiatives and measuring business results. Works with leadership to maintain and share best practices as needed.
Manages multiple process improvement projects at one time. Ensures solutions are consistent with organizational objectives. Builds relationships with all key constituents necessary to deliver project results.
Qualification
Required
Bachelors degree in Engineering, Business Administration & Management, or related
1+ years of experience in Production, Operations, Leadership, Project Management, or related experience
In lieu of a degree, 4+ years of experience in Production, Operations, Leadership, Project Management, or related experience
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.
Ability to communicate in written form.
Preferred
2+ years of experience in Production, Operations, Leadership, Project Management, or related experience
Benefits
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
We are Discover. As one of the most recognized brands in U.S.
