Lumen Technologies is dedicated to connecting the world and driving business growth through technology. They are seeking a Solution Engineer who will collaborate with Sales and Customer Success to design and present innovative solutions that meet customer needs and enhance their digital strategies.
Leads and attends customer meetings in person and via collaboration tools.
Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience.
Provides broad scope responses to solution and technology questions.
Demonstrates strong solution selling abilities and effective, pro-active customer communications.
Interacts with all levels of customer's management team.
Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements.
Assess business and operations impacted by technology.
Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs.
Ability to complete complex custom designs.
Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
Contribute to development of technical sales strategy.
Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.
Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
Qualification
Required
B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
Minimum 2 years of experience with technology focused in pre-sales, engineering, consulting or similar background
Technical pre-sales and/or consulting experience
Possess knowledge of Enterprise Architecture and Design
Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services)
Ability to lead & engage in technical workshops, RFP and final solution discussions with customers’ mid-level IT stakeholders
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering
General problem-solving skills and ability to methodically understand and resolve complex issues
Ability to work independently, or as part of a team to build complex customer solutions
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences
Strong listening, reasoning and objection handling skills
Some Travel required
Preferred
Industry certifications: In 1 or more specialized technologies
Experience in solution consulting - ITIL
Basic understanding in Cloud & Architecture design
Basic understanding in Network Functions Virtualization
Basic understanding in Security solutions
Benefits
Health
Life
Voluntary Lifestyle benefits
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
