Comcast, through its subsidiary FreeWheel, provides comprehensive ad platforms for publishers, advertisers, and media buyers. The Support Engineer 2 role involves providing technical knowledge and solutions to Sales Representatives and customers, assisting with product deployments and internal initiatives for ad-serving platforms.
Performs needs analyses for the Company and its customers and develop and document strategic, cost-effective business and technical solutions
Participates in the product release cycle through requirement gather, design vetting and user acceptance testing
Supports Sales team with product modifications and engineering expertise for custom projects
Architects solutions during presales process based on the ability to translate business requirements directly from customers
Creates, reviews and executes product test plans and cases, documents test progress and reports results
Articulates technical solutions during presales process
Provides timely, technical support and problem resolution for field service questions
Assists representatives and customers in evaluating and selecting products
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Experience with MS Office application is required
Performs needs analyses for the Company and its customers and develop and document strategic, cost-effective business and technical solutions
Participates in the product release cycle through requirement gather, design vetting and user acceptance testing
Supports Sales team with product modifications and engineering expertise for custom projects
Architects solutions during presales process based on the ability to translate business requirements directly from customers
Creates, reviews and executes product test plans and cases, documents test progress and reports results
Articulates technical solutions during presales process
Provides timely, technical support and problem resolution for field service questions
Assists representatives and customers in evaluating and selecting products
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Bachelor's Degree
2-5 Years of Relevant Work Experience
Preferred
Experience with SQL Server is a plus
Experience with Zendesk is a plus
Benefits
Commission under the terms of an applicable plan
Bonus
Best-in-class Benefits
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
