Medtronic is a global healthcare technology company developing medical technologies to improve patient care. The Surgical Clinical Specialist provides procedural and customer support, technical troubleshooting, product training, equipment maintenance, inventory management, and sales and implementation assistance for surgical centers in partnership with Surgical Account Managers.
Provide real-time procedural assistance for Surgical COTs within aligned territory
Offer technical expertise and troubleshooting support to ensure successful product usage
Serve as a trusted resource for physicians and surgical teams in the OR
Act as a primary point of contact for customer inquiries during on-site procedures
Ensure clear and effective communication between customers and colleagues
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM)
Perform equipment and software upgrades as required
Conduct equipment fleet audits to ensure optimal product performance and compliance
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives
Provide on-site support for regional conversions and product adoption strategies
Maintain accurate tracking and availability of surgical products for smooth procedure execution
Ensure inventory levels meet customer and operational needs
Achieve/exceed sales objectives by driving product utilization and customer engagement
Secure base business and expand new accounts through effective procedural support
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion
Responsibilities may include the following and other duties may be assigned
While performing the duties of this job, the employee is regularly required to be independently mobile
The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person
Qualification
Required
Bachelor's degree
Minimum of 1 year of required experience
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
Preferred
1+ year of clinical experience in the OR
B2B sales experience
Excellent communication and interpersonal skills
Relevant clinical or hospital experience
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations
Benefits
Health, Dental and vision insurance, available to regular employees who work 20+ hours per week
Health Savings Account, available to regular employees who work 20+ hours per week
Healthcare Flexible Spending Account, available to regular employees who work 20+ hours per week
Life insurance, available to regular employees who work 20+ hours per week
Long-term disability leave, available to regular employees who work 20+ hours per week
Dependent daycare spending account, available to regular employees who work 20+ hours per week
Tuition assistance/reimbursement, available to regular employees who work 20+ hours per week
Simple Steps global well-being program, available to regular employees who work 20+ hours per week
Incentive plans, available to all regular employees
401(k) plan plus employer contribution and match, available to all regular employees
Short-term disability, available to all regular employees
Paid time off, available to all regular employees
Paid holidays, available to all regular employees
Employee Stock Purchase Plan, available to all regular employees
Employee Assistance Program, available to all regular employees
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums and available to all regular employees
Capital Accumulation Plan, available to Vice Presidents and above, or subject to IRS earning minimums
Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
