Medtronic is a global leader in healthcare technology committed to alleviating pain and restoring health. The Surgical Onsite Specialist will provide case support and customer support, assist with on-site procedures, and lead training initiatives for surgical staff, contributing to the organization's growth and success.
Provide real-time procedural assistance for Surgical COTs within aligned territory
Offer technical expertise and troubleshooting support to ensure successful product usage
Serve as a trusted resource for physicians and surgical teams in the OR
Act as a primary point of contact for customer inquiries during on-site procedures
Ensure clear and effective communication between customers and colleagues
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM)
Perform equipment and software upgrades as required
Conduct equipment fleet audits to ensure optimal product performance and compliance
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives
Provide on-site support for regional conversions and product adoption strategies
Maintain accurate tracking and availability of surgical products for smooth procedure execution
Ensure inventory levels meet customer and operational needs
Achieve/exceed sales objectives by driving product utilization and customer engagement
Secure base business and expand new accounts through effective procedural support
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion
Qualification
Required
Bachelor's degree with 1 year of relevant experience
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
A valid driver's license is essential for this role
Preferred
1+ year of B2B sales experience with documented sales success
Excellent communication and interpersonal skills
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations
Benefits
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
Available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance
Available to those regular employees who work 20+ hours per week: Health Savings Account
Available to those regular employees who work 20+ hours per week: Healthcare Flexible Spending Account
Available to those regular employees who work 20+ hours per week: Life insurance
Available to those regular employees who work 20+ hours per week: Long-term disability leave
Available to those regular employees who work 20+ hours per week: Dependent daycare spending account
Available to those regular employees who work 20+ hours per week: Tuition assistance/reimbursement
Available to those regular employees who work 20+ hours per week: Simple Steps (global well-being program).
Available to all regular employees: Incentive plans
Available to all regular employees: 401(k) plan plus employer contribution and match
Available to all regular employees: Short-term disability
Available to all regular employees: Paid time off
Available to all regular employees: Paid holidays
Available to all regular employees: Employee Stock Purchase Plan
Available to all regular employees: Employee Assistance Program
Available to all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Available to all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
