Medtronic is a global healthcare technology company developing medical technologies that improve patient care. The Surgical Onsite Specialist provides procedural and customer support, product training, equipment maintenance, implementation assistance, inventory management, and sales support across aligned surgical centers in the Dallas territory.
Provide real-time procedural assistance for Surgical COTs within aligned territory
Offer technical expertise and troubleshooting support to ensure successful product usage
Serve as a trusted resource for physicians and surgical teams in the OR
Act as a primary point of contact for customer inquiries during on-site procedures
Ensure clear and effective communication between customers and colleagues
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM)
Perform equipment and software upgrades as required
Conduct equipment fleet audits to ensure optimal product performance and compliance
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives
Provide on-site support for regional conversions and product adoption strategies
Maintain accurate tracking and availability of surgical products for smooth procedure execution
Ensure inventory levels meet customer and operational needs
Achieve/exceed sales objectives by driving product utilization and customer engagement
Secure base business and expand new accounts through effective procedural support
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion
Stapling
Energy
Access & Instrumentation (A&I)
OR Safety
Wound Closure
GYN & Hernia
Responsibilities may include the following and other duties may be assigned
While performing the duties of this job, the employee is regularly required to be independently mobile
The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person
Qualification
Required
Bachelor's degree
Minimum of 1 year of required experience
Field-based role that requires approximately 25% travel
A valid driver's license issued in one of the 50 States with a clean driving record is required
The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required
While performing the duties of this job, the employee is regularly required to be independently mobile
The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Preferred
1+ year of clinical experience in the OR
B2B sales experience
Excellent communication and interpersonal skills
Relevant clinical or hospital experience
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations
Benefits
Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
For regular employees who work 20+ hours per week: Health, Dental and vision insurance
For regular employees who work 20+ hours per week: Health Savings Account
For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account
For regular employees who work 20+ hours per week: Life insurance
For regular employees who work 20+ hours per week: Long-term disability leave
For regular employees who work 20+ hours per week: Dependent daycare spending account
For regular employees who work 20+ hours per week: Tuition assistance/reimbursement
For regular employees who work 20+ hours per week: Simple Steps (global well-being program)
For all regular employees: Incentive plans
For all regular employees: 401(k) plan plus employer contribution and match
For all regular employees: Short-term disability
For all regular employees: Paid time off
For all regular employees: Paid holidays
For all regular employees: Employee Stock Purchase Plan
For all regular employees: Employee Assistance Program
For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
For all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
