Serco is a company dedicated to providing vital services to clients across various sectors, including Defense and Citizen Services. The Task Lead will support customers with processing retirement pensions, ensuring operational tasks are completed efficiently while providing training and feedback to team members.
Monitor staff workload and ensure work is completed
Provide feedback and training to team members and to the Operations Supervisor
Assist with the development of staff and provide feedback to Operations Supervisor on performance and/or training needs
Communicate as a Subject Matter Expert (SME) for the assigned service line
Support benefit payment processing activities
Identify impacts to other service lines in order to create cross-functional efficiencies
Assist with the research/analysis of escalated inquiries and complex cases
Commit to excellence in all work situations
Have extensive knowledge of concepts, practices and procedures as it relates to benefits administration
Work under immediate supervision and report to a supervisor
Adhere to PBGC, Serco, and team policies
Embody the Serco values
Qualification
Required
The ability to obtain/maintain a DoD Public Trust Security Clearance
A Bachelors degree plus 2 years of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc
OR an Associate's degree plus 4 years of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc
OR a High School Diploma and 6 years of relevant experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc
Currently working on the PBGC contract
Must be able to work Eastern Standard Time work hours
Microsoft Office knowledge and experience
Preferred
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Serco is a provider of professional, technology, and management services to government.
