Tyler Technologies is a leading provider of software solutions for the public sector, and they are seeking a Technical Implementation Consultant. This role is responsible for configuring software and delivering knowledge transfer services to clients, ensuring effective use of Tyler products in their operations.
Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through remote Teams sessions
Educate users on software functionality as well as on data entry, system administration, user security, and user permissions
Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality
Recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs
Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes
Independently configure system modules and workflows based on approved client requirements, ensuring alignment with implementation best practices
Conduct data validation and conversion analysis, including field-level reconciliation, exception handling, and coordination with clients on data correction activities
Develop and execute client-specific test plans, validating configuration, integrations, and reporting outputs prior to go-live
Troubleshoot technical and functional issues of moderate complexity, identifying root causes and collaborating with Support or Development on resolution paths
Create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues or work with the Support or Development departments to resolve
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity
May assist QA staff with product testing or modification testing as required
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
Create both client-facing and internal documentation such as 'quick tips' and 'how to' guides
Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand
May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic
Analyze detailed error logs to diagnose and resolve technical issues of moderate complexity
Identify and troubleshoot data issues within SQL databases
Review and interpret report code for applied understanding of system behavior and outputs
Read, update, and analyze XML and HTML to support debugging and issue resolution
Investigate and resolve errors across SQL, XML, and HTML environments
Map and validate data conversions to ensure accuracy and integrity
Conduct in-depth data analysis to identify root causes of software issues
May travel extensively to client sites
Perform other duties as assigned
Qualification
Required
Bachelor's degree in MIS, Computer Science, or related discipline; or comparable related work experience
At least two years' experience as an Associate Implementation Consultant or equivalent work-related experience
Exceptional presentation and knowledge transfer skills
Excellent interpersonal and written and verbal communication skills
Familiarity and ease with computer systems and Microsoft Office products
Strong problem solving and analytical skills
Strong proficiency in SQL and experience troubleshooting data-related issues
Demonstrated ability to read and interpret technical code, including report logic, XML, and HTML
Experience analyzing and debugging complex error log
Strong analytical and problem-solving skills with attention to detail
Experience with data mapping, data validation, and data conversion processes
Ability to translate technical findings into actionable insights
Strong communication skills and ability to work cross-functionally
Ability to travel extensively
Valid driver's license
Preferred
Tax and appraisal industry and/or product knowledge
Benefits
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
