Serco is searching for an outstanding Technical Project Admin to join our corporate IT team in support of our North America operations. The Technical Project Administrator provides support for deploying, monitoring, and maintaining intelligent enterprise applications such as Power BI and ServiceNow.
Support Serco's business units though process development and enhancement for our IT enterprise applications
Prepare and maintain project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes
Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget
Utilize process definition and improvement methodologies with a technical foundation to collaborate across cross-functional groups
Work with leadership to establish operational priorities, find creative ways to improve upon existing project management, and provide solutions that deliver a positive impact to the business
Utilize Knowledge Management best practices to ensure that documentation is search-able, relate-able, and easily updated
Manage the delivery of high-quality service & support for Production Operations
Developing and implementing processes for collecting data from clients on their satisfaction with intelligent enterprise applications
Working with staff members to develop new policies or procedures to improve corporate functional processes
Analyze data and metrics to identify process improvement opportunity as well as success of process improvement success
Qualification
Required
U.S. Citizenship required
Bachelor Degree in Business, Technology or a related field
Minimum 1 year of relevant work/project/intern experience in Technical Project Management
Understanding and experience with agile and waterfall project management methodologies
Excellent interpersonal and communication (written and verbal) skills with the ability to interact with all levels of management
Demonstrates exceptional organizational skills, with the ability to manage multiple priorities, maintain detailed records, and ensure accuracy across projects and deliverables
Preferred
Experience with Jira or ServiceNow
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits
Flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Serco is a provider of professional, technology, and management services to government.
