Technical Services Specialist - Cardiac Rhythm Management (CareLink Express) - 2nd Shift

Minnesota, United States

Full-time

Remote

$73K/yr - $109K/yr

Entry, Mid Level

Medtronic is a global leader in healthcare technology dedicated to alleviating pain and restoring health. They are seeking a Technical Services Specialist for their Cardiac Rhythm Management team, responsible for supporting remote monitoring accounts and facilitating faster treatment decisions for patients with implanted cardiac devices.

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Responsibilities

Review Cardiac Implantable Electronic Device data and provide quality analysis of the data
Provide results to the facility in a specified timeframe via phone and written communications
Provide accurate technical information to callers
Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification
Able to operate a computer and work in multiple operating systems
Answer incoming calls from customers
Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators

Qualification

Required

Bachelors degree required
Minimum of 2 years of relevant experience
Advanced degree

Preferred

Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices
Previous Cardiac experience
Field sales or clinical specialist experience with cardiac devices
Call center or customer service experience
Medtronic CIED device product knowledge
Remote Monitoring experience with Carelink and/or Carelink Express website
Knowledge of FDA/GMP/MDR device regulations
Advanced verbal and written communication skills
Analytical/critical thinking skills/experience
Time management skills
Demonstrated ability to utilize computer and telephone efficiently

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.

Glassdoor

3.9

Founded in 1949

Minneapolis, Minnesota, USA

10001+ employees

https://www.medtronic.com

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