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Trimble Inc.
·
July 15, 2025
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Technical Support Analyst

Raleigh, NC
Full-time
Remote
New Grad, Entry Level
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with various teams to deliver exceptional transportation tools to commercial clients.
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Responsibilities

  • Providing an exceptional customer experience via phone, email, chat, and web-based applications, addressing issues related to supporting, upgrading, and using Trimble Transportation products and solutions.
  • Identifying, troubleshooting, documenting, resolving, and escalating hardware and software issues using a CRM.
  • Communicating with customers through inbound/outbound calls, emails, casework, and chats.
  • Ensuring individual and team SLAs/KPIs are met.
  • Clearly and effectively communicating technical concepts, both verbally and in writing, to technical and non-technical audiences.
  • Collaborating with senior team members and internal teams to maintain visibility on ongoing issues.
  • Prioritizing inbound cases and requests based on severity and customer impact.
  • Identifying and reporting software bugs and usability problems for correction and improvement in future releases.
  • Making recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities.
  • Collaborating on documentation creation for internal cross-functional teams.
  • Completing in-depth technical training on multiple products and datasets.
  • Interfacing with developers, project managers, and testers across multiple organizational locations.

Qualification

Required

  • Bachelor’s Degree or equivalent experience in a technology-related field; Computer Science or equivalent preferred.
  • Demonstrated success with root cause analysis.
  • Excellent communication skills (phone, verbal, and written).
  • Ability to work in a fast-paced, ever-changing environment with a positive, growth-mindset attitude.
  • Knowledge of internet-based systems.
  • A strong technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems.
  • Superior communication and presentation skills.
  • Flexible and versatile technical and soft skills.
  • Comfort adapting to changing technical environments.
  • Willingness to learn new programming languages and/or IDEs.
  • Primary workload involves standard business hours (8 am - 5 pm) during the work week, with occasional evening or weekend hours as needed for rotating on-call support.

Preferred

  • Experience in multiple operating systems, such as Windows, Linux, Android, iOS, and Microsoft servers.
  • Experience working with CRM casing software.
  • Experience troubleshooting mobile or wireless communications.
  • Experience with the System Development Life Cycle (SDLC).
  • Experience using and troubleshooting SQL, XML, HTML, and scripting.
  • Experience writing bugs and using Jira.
  • Experience developing reports to analyze data trends and propose meaningful conclusions.
  • Experience with troubleshooting and reviewing device logs.
  • Operations experience in the transportation industry.
  • Prior experience working with Android, Angular, and/or React is a significant plus.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.
Glassdoor
4.1
Founded in 1978
Sunnyvale, California, USA
10001+ employees
http://www.trimble.com
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