Comcast, through its FreeWheel division, is seeking an experienced Training Associate focused on delivering exceptional training experiences for the Strata platform. This role involves creating training scenarios, collaborating with subject matter experts, and enhancing the FreeWheel Academy program.
Deliver high‑quality, client‑facing and internal training experiences for the FreeWheel Strata platform
Serve as a platform expert, translating product features and workflows into effective learning solutions
Design, develop, and deliver instructor‑led and virtual training programs, from single sessions to multi‑day courses
Partner closely with business and technical SMEs to define learning objectives and ensure content accuracy
Create realistic training scenarios that reflect real‑world client workflows and use cases
Customize training in collaboration with Account Management and Customer Success teams to meet client business needs
Apply adult learning principles and instructional design standards to optimize learning effectiveness
Produce and maintain training content, including presentations, tutorials, recordings, and e‑learning assets
Measure training effectiveness through reporting, attendance tracking, and continuous feedback loops
Contribute to program innovation and scale, including LMS administration and adoption of AI‑enabled training tools
Qualification
Required
Bachelor's Degree
2-5 Years of relevant work experience
Experience in delivering high-quality, client-facing and internal training experiences
Ability to serve as a platform expert, translating product features and workflows into effective learning solutions
Experience in designing, developing, and delivering instructor-led and virtual training programs
Ability to partner closely with business and technical SMEs to define learning objectives and ensure content accuracy
Experience in creating realistic training scenarios that reflect real-world client workflows and use cases
Ability to customize training in collaboration with Account Management and Customer Success teams to meet client business needs
Knowledge of adult learning principles and instructional design standards to optimize learning effectiveness
Experience in producing and maintaining training content, including presentations, tutorials, recordings, and e-learning assets
Ability to measure training effectiveness through reporting, attendance tracking, and continuous feedback loops
Experience in contributing to program innovation and scale, including LMS administration and adoption of AI-enabled training tools
Strong communication skills
Experience in curriculum development
Experience in instructor-led training (ILT)
Experience in training programs
Preferred
Familiarity with e-learning development tools (Camtasia, Captivate, Snagit etc.)
Benefits
Best-in-class Benefits
As a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences.
