IQVIA is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. The role involves delivering end-to-end Content Development/LMS Admin services to create effective learning experiences and managing training initiatives in a fast-paced environment.
Design, develop, deliver, and evaluate all learning solutions with a focus on systems training.
Collaborate and partner with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training performance or behavioral outcomes.
Identify knowledge gaps or improvement areas for newly hired employees and create learning solutions to address those gaps.
Assess the time, effort and training strategy required to effectively complete training solutions.
Utilize PowerPoint, Word, Rise, Storyline, Camtasia, and other authoring tools to design and develop interactive training materials, including, but not limited to training curriculums, agendas, scripts, training guides, job aids, infographics, videos, and more.
Manage the training logistics including working with meeting planning, venue vendors, IT support and field management.
Work with Technical Team to develop, manage and implement systems training data to be utilized in systems training.
Facilitate virtual and in-classroom training.
Design and conduct Train-the-Trainer sessions.
Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.
Partner with Program partners to develop and deliver training communications to end users.
Maintain records of all training deliverables and implement best practices around document management.
Build and maintain online documentation libraries – documentation, webinars, videos.
Manages Program’s Learning Management System (LMS) and training content.
Project manage activities for the Training Team and communicate updates and program information on a regular basis to all appropriate stakeholders.
Develop key messages and communications around learning project updates to stakeholders and manage escalations/exceptions, as needed.
Function as a change agent in supporting change for the Team and the Program.
Qualification
Required
Bachelor’s Degree in related area required in or equivalent combination of education, training, and experience
Minimum of 2-years of content development experience required
A demonstrated proficiency with MS Office (particularly PowerPoint), Articulate Storyline 360, Rise, Camtasia, ClickUp or similar authoring and project management tools
Strong and effective presentation and facilitations skills and excellent verbal, written and interpersonal communication skills
Ability and willingness to travel domestically (approx. 25-30%)
Ability to work effectively in a fast-paced, multi-tasking virtual environment
A drive for quality results and ability to work autonomously
Comprehensive knowledge and proven application of adult learning principles, learner-centered, performance-based instructional techniques, tools, and methodologies
Strong planning and prioritization skills and ability to create clear training project plans outlining stakeholder responsibilities, timelines, needs, and risks
A client-driven, detail-oriented mindset with ability to maintain a positive attitude in high-stress, fast-paced work environment
Ability to quickly adapt to changing technologies, processes, and environments
Preferred
Minimum of 1-year Project Management experience preferred, in a Training function
Minimum of 1-year of instructional design experience preferred
Patient Outreach program experience (1+ year) preferred
Experience developing system and operational training materials preferred
Benefits
Medical
Dental
Life insurance
Vision coverage
Tuition assistance
Bonus plan
401(k)
IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
