Rockwell Automation is a global technology leader focused on enhancing productivity and sustainability for manufacturers. The VFD Remote Support Engineer will provide technical support to field engineers and technicians, troubleshoot issues, and collaborate with design engineering on product concerns, while also participating in customer training and installations.
Effectively solve customer issues over phone or web based interactions
Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns
Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure
Responds to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software
Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance
Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings
Qualification
Required
Bachelor's degree
Work within the United States without sponsorship. We will not sponsor for this role now or in the future
Preferred
2+ years experience with related products or Field service experience
Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems
Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
Software tool skills: Webex, DPI platform, Vuforia/PTC Chalk, Proposal Works
Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics
Benefits
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Rockwell Automation specializes in industrial automation and information, makes its customers more productive.
