Genworth is a company focused on empowering families to navigate the aging journey with confidence. The Application Development Analyst will support the Long Term Care policy administration system by managing day-to-day operations, resolving incidents, and collaborating with various teams to ensure system health and effective solutions.
Support the Long Term Care policy administration system, by monitoring the system, resolving failures, job abends, policy related incidents, system defects, and by maintaining the interactions of the application with peripheral systems
Analyze incidents raised by users to assist them with completing business activities, determine the impact of the issue and come up with solution proposals to formulate the right approach to solve the problem
Design, Code, Document and Test the solution ensuring that it meets acceptance criteria, does not cause unintended impact and fits within the overall technical architecture. Support your changes through the testing process, assist with test planning, defect resolution and technical system activities. Implement the solution following the established change control process
Create reports from the system data to perform data analysis, support business activities, and fulfil regulatory and audit requirements including SOX audits
Perform administrative duties in conjunction with the departmental requirements (participate in meetings, agile ceremonies (Kanban Stand Ups, Inspect and Adapt sessions etc.), respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities)
Support of work and collaboration with the team to ensure incidents are completed in a timely manner considering their severity, impact and urgency. Assist team members in resolving complex business and/or technical problems. Provide technical advice on complex programming
Qualification
Required
4 year college degree with 2-3 years experience with strong mainframe (COBOL, JCL, CICS, IMS) programming skills and production support experience preferably in insurance/finance domain
Excellent analytical skills and a detail-oriented mindset, with ability to understand complex business logic, analyze the system and data, to identify changes needed, and understand impact of changes on the various products and system functionalities
Basic experience with SQL and data analysis
Experience working in a cross-functional team environment on a complex mainframe system and having good problem-solving skills and a results-oriented outlook
Good communication skills ability to work with various stakeholders, managing concurrent deadlines and multiple priorities
A continuous improvement mindset, and willingness to adapt to new technologies and ways of working
Preferred
Experience with migration of Mainframe applications to other platforms
Knowledge of Assembler
Practical knowledge of LTC insurance products and premiums
Experience in a managed services environment, working with an onshore-offshore model, managing to SLA's and work queues
Experience working in an Agile environment (Scrum or Kanban)
IMS database experience in an MVS and CICS environment
Exposure to Product Accelerator tool
Advanced SQL programming experience
Experience with modern mainframe development and testing tools
Knowledge of automated COBOL conversion tools
Benefits
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services
Genworth is an insurance company that is dedicated to help people secure their financial lives, families, and futures.
