Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking an Applications Engineer I to provide comprehensive fire alarm applications support, including design participation, order tracking, and problem analysis to enhance customer satisfaction and product functionality.
Participate in the design of semi-complex hardware and software application solutions
Participate in tracking semi-complex orders to ensure that equipment, cost and delivery objectives are met by responding to customers promptly
Support engineers by keeping records of semi-complex specification costs and price estimates
Track and maintain assets (i.e. equipment, tools, software, etc.)
Participate in recommending alternatives or changes to semi-complex customer specifications and/or processes to better match Company products to customer needs and to improve productivity
Participate in investigating and analyzing semi-complex field problems
Interact frequently with other departments and the ability to coordinate the efforts of those departments to satisfy customer inquiries
Assist sales outlets, consulting engineers and licensed end users with specification review and system design guidance for Fire Safety products (i.e. via telephone, email and live meeting)
Interact with sales outlets, consulting engineers and licensed end users to review current and determine future applications standards
Support all business development, product development and sales activities with respect to product and systems functionality
Provide source data for publication of updated technical information to various sales outlets using technical manuals and other documentation
Maintain up-to-date knowledge of all company products, life safety codes/standards and electronics/software developments
Assist in the simulation, testing and diagnosis of reported field problems
Make site visits as necessary to analyze field problems/application issues and assist in their resolution
Review Siemens, Fire Safety documents for technical content and accuracy
Qualification
Required
Bachelor's Degree in Engineering or adjacent field
Minimum 2-5 years of successful experience in a system engineering or product applications position
Life Safety and Security systems experience
Demonstrated proficiency in verbal and written communications
Must be able to travel approximately 50% of the time by car and air to job sites
Working knowledge of PC environments including Windows, DOS and OS/2 a plus
Individual must possess a valid Driver's license in good standing
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan
Preferred
Training certification in all current Siemens, Fire Safety equipment/systems preferred
Thorough knowledge of National Fire Alarm codes/standards and major listing agency requirements
Minimum 5 years engineering experience in the fire alarm or related industry
Experience with the troubleshooting of data communications systems, LANs, WANs, RS-232, RS-485, etc
Benefits
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
