Strategy is hiring an Associate Cloud Support Engineer to support its Business Intelligence product suite, cloud platform, and underlying technologies. The role helps customers resolve technical issues, supports cloud infrastructure operations and incident response, and coordinates with development teams on product defects and enhancements.
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
Support day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities
Perform incident response including troubleshooting of the infrastructure and platform related issues
Collaborate and communicate effectively with peers, internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Qualification
Required
Expected bachelor's degree graduation date of May 2027 in Engineering, Physics, Mathematics, Computer Science, or a related technical field
Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Windows/Linux system administration knowledge
Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred
Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud)
Benefits
Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Strategy provides enterprise software for business intelligence, mobile intelligence, and network applications.
