TRC Companies, Inc. is a pioneering engineering firm that combines science and technology to deliver innovative solutions. They are seeking an Associate Engineer to validate NICE CXone products and enhance customer engagement solutions through strategic test planning and quality assurance processes.
Lead test planning and execution for new features within CCaaS, IVR, and customer engagement platforms, with a focus on NICE CXone system functionality
Develop, refine, and manage test cases, test scripts, and acceptance criteria based on requirements and design flow documentation
Own the UAT lifecycle, coordinating with business stakeholders, software developers, and testers to ensure proper validation of customer-facing workflows
Conduct testing for AI-based IVR systems, validating conversational paths, routing logic, and integrated customer experiences
Validate features that support customer feedback collection, surveys, and post-interaction analysis across multiple channels
Identify, document, and communicate defects while ensuring efficient resolution and retesting
Mentor junior testers and help define scalable QA best practices
Collaborate closely with teams working with utility-industry clients, ensuring software meets both business and regulatory expectations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
2+ years of software testing or QA engineering experience, preferably with customer service, telephony, or CCaaS systems
Hands-on experience with NICE CXone, Omilia, and CallVu software including testing workflows, routing logic, and integrated customer interactions
Strong understanding of manual testing, test case development, and UAT procedures
Excellent communication skills and proven ability to work collaboratively across technical and business teams
Preferred
Experience working with or supporting PSEG Long Island (PSEGLI) or other large utility customer service organizations—a strong bonus given domain-specific workflows and requirements
Background supporting AI-driven customer interaction systems and large-scale contact centers serving over one million customers
Knowledge of networking fundamentals, TCP/IP, or network security concepts
Benefits
Medical, dental, vision, and disability insurance.
401k package that includes both traditional and Roth IRA options and Company match.
Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
All full-time employees enjoy a minimum of 8 Paid Holidays per year.
TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
