Associate Infrastructure Engineer

Marietta, GA

Full-time

Onsite

Entry, Mid Level

HD Supply, a subsidiary of The Home Depot, is a leading wholesale distribution company serving various industries. They are seeking an Associate Infrastructure Engineer responsible for developing and maintaining technical infrastructure and providing support for systems software components.

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Responsibilities

Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for small- to mid-sized projects.
Performs installation, configuration, maintenance, debugging and support for systems software/hardware, including implementation support for multiple infrastructure platforms on mid-sized and smaller projects.
Tunes platforms to ensure expected availability and performance levels are achieved.
Performs root cause analyses for service interruption recoveries.
Creates preventative measures and presents to management.
Identifies and tests processes for automation.
Performs configuration prior to the quality assurance process.
Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
Discusses issues with users and translates issues to determine appropriate technical solutions.
Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues.
Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
May provide general guidance/direction to or train junior level support or professional personnel.

Qualification

Required

BS/BA in a related discipline
Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field
Certification is required in some areas
Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for small- to mid-sized projects
Performs installation, configuration, maintenance, debugging and support for systems software/hardware, including implementation support for multiple infrastructure platforms on mid-sized and smaller projects
Tunes platforms to ensure expected availability and performance levels are achieved
Performs root cause analyses for service interruption recoveries
Creates preventative measures and presents to management
Identifies and tests processes for automation
Performs configuration prior to the quality assurance process
Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members
Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems
Discusses issues with users and translates issues to determine appropriate technical solutions
Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data
Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues
Work review typically involves periodic review of output by a supervisor and/or direct customers of the process
May provide general guidance/direction to or train junior level support or professional personnel
Located in a comfortable indoor area
Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds)
Typically requires overnight travel less than 10% of the time

Preferred

Benefits

HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S.

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