Scotiabank is a leading bank in the Americas, committed to creating an inclusive and accessible environment for everyone. The Business Solutions Specialist will collaborate with various teams to integrate monitoring solutions and drive development excellence in the technology team, focusing on performance monitoring and automation.
Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.
Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.
Develop Python scripts to automate monitoring tasks, data extraction, and alerting workflows.
Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.
Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.
Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements.
Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.
Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.
Work closely with Supervision with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.
Investigate with Supervision ad-hoc issues, propose different options, and drive issue resolution.
Effectively communicate release status and appropriately escalate impediments/risks.
Coordinate and run planned and unplanned production implementation.
Contribute to a collaborative team environment by information sharing and team cooperation.
Be accountable on the execution of day-to-day project and task-oriented work efforts and meeting project expectations for established time, cost and specification definitions.
Be responsible for providing regular, standardized update for self: velocity, stories completed and project status
Build and maintains solid, professional working relationships with peers within the project management and business lines.
Meet scheduled milestones to ensure project/program objectives are met in a timely manner.
Work with team to identify roadmap/feature dependencies and impediments.
Be accountable for tracking the dependencies and impediments and removing them to enable the team: surface, track, escalate.
Regularly communicate with other scrum teams to ensure tactical story alignment and identifies/tracks dependencies between team.
Ensure the completion of required forms and processes for Bank-wide release management, including the OR/NIRA process.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Qualification
Required
1-5 years of experience with performance monitoring tools (as end-user, administrator, or technical support)
Familiarity with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery
Thirst to go from zero to hero on Dynatrace and Splunk implementation, support and administration
Understanding of SRE concepts and how Observability Tools can improve to the overall success of resilience and reliability strategy at The Bank
Basic proficiency in Python scripting for automation and data manipulation
Familiarity with cloud platforms (Azure, GCP) and containerized environments (Kubernetes, Docker)
Strong analytical and problem-solving skills with a proactive mindset
Excellent communication and collaboration abilities
Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
Excellent interpersonal, negotiation and client relation skills
Excellent organizational skills and the ability to manage multiple complex initiatives
Possesses problem-solving and analytical skills to rapidly assess problem situations
Ideally, you have an Engineering or Computer Science degree
You anticipate potential problems in all aspects and will proactively create mitigation plans based on day-to-day communication & observations
An intrinsic drive to deliver quality work, empowered by an ability to simplify complex situations and navigate ambiguity
You are great at making sure everyone's speaking the same language and are on the same page
You stay current on the tools and approaches that work best
You enjoy collaborating with, learning from, and teaching others so we all become better
Preferred
Benefits
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Scotiabank is a banking firm that provides banking and financial services.
