Zebra Technologies is a community of innovators creating smart solutions for their customers. The Cloud Engineer II plays a critical role in monitoring system events and ensuring timely escalation of notifications while executing scheduled tasks to maintain cloud infrastructure reliability.
Diligently observes and interprets Cloud monitoring dashboards and alerts.
Resolves basic issues; escalates urgent and complex issues. Knows the difference
Coordinates with internal departments and sometimes with customers.
Monitors customer SLA compliance and escalates issues when cases exceed resolution timeframes.
Monitors case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; shares regular status reports with stakeholders.
Documents all troubleshooting and issue management actions via the electronic case management system, contributing to runbooks and process improvements.
Schedules resources and arranges work efforts to cover weekends and/or on-call shifts to be available and engaged in response to system-initiated alerts.
Qualification
Required
Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
Minimum 2+ years’ experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud based Infrastructure.
Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP) required.
Knowledge and Experience on Kubernetes, Terraform, Python and Datadog is required.
Preferred
Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
Experience (1+ year) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.
Benefits
Healthcare
Wellness
Inclusion networks
Continued learning and development offerings
Community service days
Traditional insurances
Compensation
Parental leave
Employee assistance program
Paid time off offerings
Zebra Technologies delivers barcode printers, scanners, RFID, and mobile computing solutions for business visibility.
