Strategy is a market leader in enterprise analytics and mobility software, pioneering the BI and analytics space. The Cloud Support Engineer I will provide technical support for Strategy Products, resolve customer issues, and contribute to the growth of the Strategy Community.
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
Collaborate and communicate effectively with peers, internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage
Incident response including troubleshooting of the infrastructure related issues and collaboration with Engineering team on troubleshooting of platform related issues
Qualification
Required
Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Windows/Linux system administration knowledge
Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP
Experience with Strategy's Business Intelligence product suite, Cloud platform, and its underlying technologies
Strong analytical and troubleshooting skills
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred
Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud)
Benefits
Strategy provides enterprise software for business intelligence, mobile intelligence, and network applications.
