Roche is dedicated to advancing science and ensuring access to healthcare. The Digital Solutions Engineer role focuses on delivering technical consulting and implementation support for digital products, ensuring seamless integration and customer satisfaction through effective project management and collaboration.
Lead the end-to-end implementation of Digital product solutions, including gathering and documenting customer requirements—especially for complex features like auto verification—to maximize the Roche Diagnostics (RDC) solution
Collaborate with customers, stakeholders, and internal teams to design, implement, and validate tailored digital workflows, ensuring alignment with clinical and operational goals
Serve as the primary point of contact for integration projects, managing scope, timelines, deliverables, and stakeholder expectations while ensuring resource alignment and regulatory compliance
Oversee on-site and remote installations, providing technical leadership, troubleshooting support, and escalation management during installation and post–go-live phases to ensure solution effectiveness and customer satisfaction
Perform validation and optimization of Digital/IT solutions, ensuring full functionality and adoption of product features through routine follow-up and customer engagement
Monitor project progress, maintain internal tracking systems, and drive cross-functional collaboration between customers, Roche, and third-party vendors
Identify and lead opportunities for continuous improvement, providing actionable feedback to global teams, marketing, and product development on customer needs and potential product enhancements
Develop consulting tools, training materials, and installation guides to support scalable service offerings and consistent solution delivery
Qualification
Required
Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years experience
Strong project leadership
Ability to manage expectations, mitigate risks, and collaborate cross-functionally with customers and internal teams
Frequent travel (25%+)
Expert technical consulting and implementation support for RDC digital products
Installation, integration, auto verification, testing, and ongoing maintenance of digital products
Seamless connectivity between RDC instruments and customer systems (LIS, EMR, etc.)
Basic training and post-go-live support
Leading remote and on-site pre-planning discussions, configuration, validation, troubleshooting, and issue resolution for hardware, software, networking, and security components
Preferred
Strong technical expertise across key platforms and technologies, including Microsoft Windows, Oracle, Apache, Intersystems Cache, and security frameworks
Fluent in healthcare integration standards and regulatory requirements, such as HL7, ASTM, IHE, DICOM, ADT, and HIPAA
Deep understanding of the clinical laboratory environment, including LIS functionality, diagnostic workflows, and RDC Digital Solution integration with instruments
Proven ability to analyze and troubleshoot complex, multi-system issues; applies critical thinking to resolve technical and operational challenges
Effective communicator with the ability to translate technical concepts for non-technical audiences and collaborate across cross-functional teams
Comfortable engaging directly with customers during high-impact escalations, offering operational and organizational insight to drive resolution
Skilled in evaluating complex systems and applying logical frameworks, including rule-based algorithms and Boolean logic
Capable of managing multiple projects simultaneously, balancing timelines, priorities, and stakeholder expectations
Benefits
A discretionary annual bonus may be available based on individual and Company performance.
This position also qualifies for the benefits detailed at the link provided below.
Roche is a pharmaceutical and diagnostics company that offers medicines and diagnostic tests for various medical conditions and diseases.
