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Hewlett Packard Enterprise
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July 9, 2025
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Engineer, Customer Engineering & Escalations: Alletra-MP

Durham, NC
Full-time
Remote
$95K/yr - $182K/yr
Entry, Mid Level
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes. The role involves designing, developing, and troubleshooting software for storage arrays, as well as engaging with customers to resolve technical issues and ensure product quality.
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Responsibilities

  • Responsible for storage array firmware / software configuration, performance, troubleshooting, debugging, fixing (code design and development)
  • Responsible for finding solutions to complex software and product design / test problems
  • Responsible for reviews of design and code developed by team
  • Responsible for understanding and preparing product requirements (Software requirement specification)
  • Responsible for analyzing and proposing solutions to customer issues
  • Responsible to interface the customer issues related to the product, and to handle them to adhere with SLA requirements
  • Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
  • Develops relationships with internal and external development partners on software systems design and development
  • Collaborates with peers, senior engineers, technicians and external design partners
  • Committed and enthusiastic team player with a strong desire to collaborate in an interdependent team setting

Qualification

Required

  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
  • Typically 2-4 years experience.
  • Required domain expertise: Embedded system programming in one of the following areas: Servers, Storage or Networking
  • Experience in overall architecture of firmware and interaction with hardware designs for products and solutions
  • Demonstrable workable knowledge on system programming and debug skills in C / C++ / and scripting languages.
  • Linux Kernel programming, device driver experience, multi-threaded programming
  • Working knowledge of FC, SCSI, iSCSI and FCoE protocols
  • Ability to work in team environment utilizing collaboration skills
  • Strong written and verbal communication skills
  • Ability to get up to speed with current product architecture quickly
  • Analytical and problem-solving skills

Preferred

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • Solutions Design
  • Testing & Automation
  • User Experience (UX)

Benefits

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
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Founded in 1939
Spring, Texas, USA
10001+ employees
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