SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. The Implementation Specialist role involves standardizing client data, engaging with clients, and collaborating with cross-functional teams to ensure successful implementation of client systems.
Standardize and transform client data into templated format
Set simple to complex configurations during implementation and have a strong understanding of configurable options
Solve problems with customer and/or internal teams to find solutions to meet client needs/workflows
Become a product and domain expert—from workflow and feature functionalities to main customer use cases
Lead customer-facing calls and follow-up on post-call items such as developing product specs, product mock-ups, next steps and training materials
Execute the entire onboarding journey for clients from beginning to end and deliver an onboarding experience that meets customer success metrics
Meeting implementation timelines and scope
Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations
Participate in process improvement projects to improve efficiency
Provide necessary information to senior management, perform weekly dashboard updates and report issues and problems
May be required to perform other related tasks
Qualification
Required
Experience with data manipulation and standardization methods and tools
2 years of experience working with data transformation, software configuration/implementation, and integration
Being customer centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver great outcomes
Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups
Experience working on multiple implementations at the same time
Effective collaborator with cross-functional teams—especially product, customer success, and engineering
Advanced in Word, PowerPoint, Excel, and G-Suite Docs
Bachelor's degree or equivalent practical experience
Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time
Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI
Preferred
Experience with Trifacta is an asset
Benefits
Work equipment provided while working from home.
Broad-based employee ownership Program.
Competitive benefits, 401K with employer match, and compensation programs.
Flexible paid vacation, personal, and sick days off.
Closed office during the holidays—Paid vacations between Christmas and New Year’s Day.
mdf commerce enables the flow of commerce by providing a broad set of SaaS solutions.
