Thales is a leader in identity management and data protection solutions, providing services that enhance digital security for businesses and governments. They are seeking a Software Acceptance Tester to manage deployment packages, ensure thorough testing and validation, and support data processing systems for optimal performance.
Monitoring of system changes before delivered to production, including but not limited to:
PAT/BCP DP/Monitoring tests
Data Processing on PAT/PROD environment
Validation of reports on PAT/PROD
Monitor/ stress test on PAT environment
Support Daily of data processing
Monitoring the data processing system
Remediation of any issues to ensure Production meets SLA
On-Call support during 3rd shift and weekend to support DP system
Coordination of Root cause analysis on production issue including but not limited to:
Personalization machine software errors and provide logs to analyze data if necessary to next support Level
Support the other Thales Teams to test, integrate and validate proprietary Personalization applications in a testing and production environment
Enhancing real-time monitoring solutions by adding dashboards and subsequent queries to provide data
Support/implement Thales’ Personalization ISO specifications and is PCI-CP (VISA/MC) compliant Working closely with the IT manager and the Security manager to ensure the highest level of security
Support/update Personalization machines software, certain features of their hardware, and how they operate. These systems are compiled but not limited to data processing servers, Oracle/MySQL/MariaDB databases, card personalization platforms and cryptographic servers
Research for new solutions to fix frequently issues. Work focused on ticket system for the daily support. Monitor your activities related with your goals
Support if required to be on call to work mandatory weekends when support if needed
Ability to create procedures and organize trainings to others teams
Ability to understand new technologies and products, through training and self-study of specifications and documentation
Providing support and training to the team and other teams to ensure smooth deployment and integration into the current production process
Ensuring thorough testing of new data processing software and smart personalization scripts provided by the regional development and R&D team when major changes occur
Troubleshooting of data processing providing root cause analysis and perform software and scripts when needed to improve the process
Writing and maintaining proper documentation of all the critical processes and systems
SOPs and documentation to control IT assets within the context of PCI requirements and KPIs for server availability/performance
Qualification
Required
Bachelor's degree - Computer Science, Engineering or equivalent experience
MS Office - Word, Excel, Power point, Visio, Outlook and Skype. (Advanced level)
Windows 7, 10, Windows Server 2008/2012 server administrator
Thales Systems (Platform, SPI, KMS, Workestra, SMS)
3+ year of Production experience
Good communication, organizational and time management skills
Fluent in English
Goal oriented, possess a sense of urgency and capable to work under pressure
Willing to work with team members inside/outside the department
PL/SQL Programming Course
T-SQL (SQL queries)
Oracle (SQL queries)
MS SQL/Oracle/MariaDB database knowledge
Preferred
Experience setting up Grafana dashboards
Benefits
Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
Company paid holidays, vacation days, and paid sick leave.
