Serco North America is seeking an Entry-Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role is well-suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM).
Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio
Support implementation and customization of ITSM modules, including Incident, Change, and Request Management
Develop and maintain ServiceNow components such as:
Forms and fields
Business rules
Client scripts
UI policies
Workflows and Flow Designer solutions
Participate in requirements analysis, solution design, testing, and documentation
Collaborate with senior developers, system administrators, and functional stakeholders
Troubleshoot issues and support platform enhancements and continuous improvements
Follow ServiceNow development best practices, security standards, and Serco development methodologies
Maintain documentation for developed solutions and configurations
Qualification
Required
U.S. Citizenship
Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline
Strong understanding of programming fundamentals and software development concepts
Proficiency or coursework experience with JavaScript
Basic knowledge of HTML, CSS, and web-based application concepts
Familiarity with relational databases and data modeling concepts
Foundational understanding of IT Service Management (ITSM) or IT operations principles
Ability to learn new tools and technologies quickly
Strong analytical, problem-solving, and communication skills
Ability to work effectively both independently and as part of a team
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Preferred
Academic, internship, or project experience with enterprise systems or SaaS platforms
Exposure to low-code or no-code development platforms
Familiarity with Agile or Scrum methodologies
Experience consuming or building REST APIs
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Serco is a provider of professional, technology, and management services to government.
