Solution Engineer

Austin, TX

Full-time

Hybrid

Entry Level

Allegion is a global leader in physical security, specializing in security around the doorway and beyond. They are seeking a Solution Engineer to assist with technical account management and support software integration projects with strategic security technology partners.

Apply Now

Responsibilities

Become a technical subject matter expert in the Allegion Mobile Credentials space
Onboard and train customers and potential customers in how to use our APIs & SDKs
Triage and identify root cause of customer submitted issues
Work closely with product and engineering to define fixes and timelines
Be the voice of the customer to internal teams by relaying feedback and insight to product teams
Build and maintain strong relationships with clients, acting as a trusted advisor for technical queries
Assist in documenting troubleshooting steps, FAQs, best practices and user guides
Build a technical knowledge base for improving triage methods and speeds
Support production of content to assist sales, marketing, and customers including blog posts, training videos, and documentation

Qualification

Required

1-2 years' experience with REST-based API development and usage preferred
BS Degree or equivalent work experience required
Experience with customer relationship management
Hard worker who is self-motivated
Hungry and eager to learn new technologies
Strong problem solving and analytical skills
Excellent verbal and written communication skills
Ability to explain complex technical concepts to diverse audiences
Ability to work effectively in a team environment and collaborate with cross-functional teams
Willingness to dive into any issue in order to diagnose a problem
Effectively manage problems, guiding them to a resolution
Customer-first attitude with the ability to think like a customer
Ability to communicate with multiple teams and organize work appropriately
Limited travel required
Javascript
NodeJS
Github
NPM
Postman
Docker
Mobile App Development
API experience (REST and/or GraphQL)
Cloud serverless experience
Knowledge of DevOps

Preferred

AI Experience is a bonus

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments.

Glassdoor