Sam's Club is a membership retail warehouse club that offers its members quality products. They are seeking a Design Researcher III to conduct user research, manage stakeholder relationships, and influence design strategies based on user insights. The role involves analyzing user data, proposing research hypotheses, and collaborating with various teams to enhance customer experiences.
Understand user requirements by conducting interviews and surveys and by assisting in creating user journey and story boards.
Conduct preliminary activities to assist with user research and user experience strategy development.
Develop an understanding of trends in user consumption habits.
Explore user problems and content requirements.
Analyze qualitative user data with guidance.
Understand the interests & profile of key stakeholders to manage functional relationships.
Analyze stakeholder technical needs and partner with them to share relevant information.
Engage with business partners on a periodic basis and establish credibility for exchanging functional information.
Independently propose hypotheses for research.
Provide inputs to modify research approaches and execution plans.
Guide research processes with inputs regarding type, quality, and quantity of data and information to be collected.
Verify the reliability and accuracy of the information through detailed checks.
Detect any gaps in information uncovered and remove unreliable information.
Clarify and resolve inconsistencies in the data of research projects.
Analyze and interpret relevant data for results and important insights.
Translate research insights and metrics into actionable recommendations that inform design and business strategies.
Communicate articulately and concisely in stakeholder meetings involving multiple teams.
Convey complex information and address ambiguity for robust technology development.
Build productive, collaborative relationships with stakeholders.
Influence team and stakeholders to take meaningful action with sound recommendations.
Independently prepare clear, concise, logically structured and meaningful reports/material based on facts.
Seek and provide constructive feedback, anticipate needs/questions, respond appropriately.
Seek and analyze user feedback to understand areas of improvement for product/services/offerings.
Identify potential process improvements to reduce turnaround times and drive efficiencies to enhance customer experiences.
Understand the basics of testing against a design specification.
Identify major activities and documents associated with user acceptance testing.
Cite multiple examples and types of acceptance tests for user acceptance testing.
Compile a list of procedures and guidelines for test developers and end users.
Explain the features and objectives of alpha and beta tests.
Provide expert advice and guidance to others in the application of information and best practices.
Support and align efforts to meet customer and business needs.
Build relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities.
Incorporate company policies and procedures into the development and implementation of business plans.
Qualification
Required
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 2 years’ experience in market research, business analysis, UX design research, or related area.
Option 2: 4 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Preferred
Driving product development in a design research area
Market Research, Business Analysis, UX Design Research, or related area
Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Sam’s Club is a membership retail warehouse club that offers its members quality products. It is a sub-organization of Walmart.
