Analyst, User Experience Research

Denver, CO

Full-time

Hybrid

$70K/yr - $90K/yr

New Grad, Entry Level

bet365 is an online gambling company that offers comprehensive in-play services for its clients. They are seeking an Analyst to support the user research team for the North American sports market, focusing on conducting generative and evaluative research to improve user experience and digital offerings.

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Responsibilities

Supporting the development and implementation of UXR strategies to enhance processes.
Conducting generative and evaluative research using qualitative and quantitative methods to gather actionable insights.
Assisting in synthesizing research findings into clear narratives that highlight user needs and potential solutions.
Analyzing customer attitudes, motivations, needs, and behaviors through VoC feedback and data analytics.
Collaborating with team members to share insights and create scorecards that integrate customer experience data across the company.
Presenting research findings and insights to stakeholders, ensuring clarity and relevance for various audiences.
Building and maintaining relationships with internal teams and external partners to support research initiatives.
Contributing to the continuous improvement of user experience through data-driven recommendations.

Qualification

Required

Support our user research team for the North American sports market by conducting both generative and evaluative research.
Synthesize findings into clear narratives that demonstrate the value of insights, driving improvements across digital offerings.
Uncover actionable insights that enhance the overall user experience in digital products.
Leverage Voice of Customer (VoC) feedback and data analytics to inform strategies.
Communicate findings effectively to collaborate with stakeholders at various levels.
Contribute to the creation of extraordinary user experiences that redefine the online betting landscape.

Preferred

Familiarity with User Experience Research (UXR) methods and practices, including both qualitative and quantitative approaches.
Strong educational background, ideally with a degree in a relevant field such as Business, Psychology, or Data Science.
Experience with user research tools, data analysis software, and design collaboration platforms.
Ability to communicate effectively and professionally with team members and stakeholders.
Strong research skills, with the ability to quickly grasp complex topics and accurately analyze data.
Attention to detail and the ability to work with both high-level concepts and specific data points.
Ability to work collaboratively within a team environment while also being self-motivated.
Excellent organizational and time management skills.
Experience within the online gambling industry is preferred.

Benefits

bet365 is an online gambling company that offers comprehensive in-play services for its clients.

Glassdoor

3.6

Founded in 2001

Stoke-on-trent, Stoke-on-Trent, GBR

5001-10000 employees

http://www.bet365.com

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