United Airlines' Digital Technology team builds and maintains large-scale technology solutions using innovative architectures, data analytics, and digital solutions. The Analyst - UX designs user-centered experiences for digital platforms by translating user insights into actionable designs, creating prototypes, conducting research and testing, and collaborating with cross-functional teams to deliver accessible and effective products.
Create wireframes, prototypes, and interactions, that address user pain points and deliver measurable improvements in functionality and satisfaction
Ensure designs align with user-centered design principles, compliance standards, and accessibility requirements and are optimized for all devices and viewports (responsive/adaptive, desktop, tablet, mobile)
Collaborate with teams to ensure design consistency with corporate branding and across enterprise-level applications and platforms
Take ownership of, and partner with UX copywriting for, microcopy across all user touchpoints, ensuring clarity, consistency, and brand alignment while enhancing the overall user experience
Help ensure design systems are scalable and valuable
Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation and improvement
Collaborate with UX research on, and develop prototypes for, studies to evaluate and validate design effectiveness
Identify challenges and solutions to address them
Iterate on designs, ensuring continuous improvement of user experiences
Apply your curiosity, asking the right questions and more to uncover key information
Collaborate with product management, research, visual design, engineering, and stakeholders
Work closely with developers during implementation and testing to maintain design fidelity and resolve any technical challenges
Contribute to the team by giving and soliciting constructive feedback and knowledge
Collaborate with UX research to gather insights into user behaviors, needs, and pain points
Assist in the development of personas, user journeys, and other research artifacts to ensure alignment between user needs and business goals
Qualification
Required
Bachelor's degree or related experience in UX/UI Design, Human-Computer Interaction, Interaction Design, or a related field
1+ years working in a digital design role in a cross-functional team environment to produce effective results
Strong understanding of responsive design principles, UX heuristics, and cross-platform design strategies
Proficiency in industry-standard design tools, including but not limited to Figma, Adobe Creative Suite, Protopie, Framer, or similar
Synthesize user and stakeholder feedback, research into actionable design decisions
Identify opportunities and justify recommendations with research and inspiration
Rapidly generate and iterate on ideas
Excellent communication skills, with the ability to articulate design decisions and collaborate effectively
Solid understanding of information architecture, content strategy, and basic copywriting principles, particularly focused on UX writing
Proficient with creating and maintaining design systems
Knowledge of accessibility standards (e.g., WCAG AA) and inclusive design practices
Familiarity with front-end development technologies (HTML, CSS, JavaScript) and their impact on design feasibility
Experience working within agile development environments or iterative workflows
Scope and prioritize work across multiple projects in a fast-paced environment
Must be legally authorized to work in the United States for any employer without sponsorship
Reliable, punctual attendance is an essential function of the position
Preferred
Experienced in conducting user research, usability testing, and data analysis
Knowledge of analytics tools (e.g., Google Analytics, Quantum) to support data-driven design decisions
Communications strategies
SEO
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security
Benefits
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
