Daikin Applied is the world’s largest HVAC company, focused on delivering superior air quality and energy efficiency through innovation. The Associate BA will support eCommerce applications, assisting the Digital Product Management Team in researching, documenting, and testing to enhance customer experiences.
Continuously discover customers’ needs, pain points, and desires to develop innovative solutions, focusing on outcomes over output to ensure we deliver value to our business and customers
Participate in daily standup meetings, discovery sessions, customer interviews, sprint planning, user story refinement, and value analysis to ensure alignment with business priorities and customer needs
Document, organize, and synthesize meeting notes, action items, learnings, and requirements gathered during business stakeholder and customer discussions
Support the analysis and deep understanding of business processes to identify areas for improvement
Help prepare reports and presentations using Excel, PowerPoint, and other tools to communicate findings and updates
Assist in writing detailed user stories and acceptance criteria for digital product enhancements
Assist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancements
Assist in ensuring traceability of requirements, and with impact analysis when changes to the requirements occur
Manage, administer, and prioritize backlog of enhancements to balance business and customer expectations
Support User Acceptance Testing (UAT) by executing test cases, logging bugs, and validating fixes
Collaborate with User Experience, Development, and Deployment Teams to support testing, training, and delivery of new systems or updates
Efficiently respond to daily questions and support requests from users and business partners, helping to provide answers, troubleshoot issues, or escalate them as needed
Conduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision making
Enter and maintain data in our digital systems and tools, ensuring quality, accuracy, and consistency across the platforms
Create and update product, user, and process documentation, including how-to guides, knowledge articles, training materials, process flow maps, and more
Qualification
Required
Bachelor’s Degree in Information Technology, Data Science or related field or equivalent experience
0-2 years of experience in business analysis, IT analysis or related field
Familiarity with the eCommerce user experience
A curious, customer-centric, and analytical mindset with a strong desire to learn
Demonstrated ability to manage many competing priorities effectively, while providing unrivaled customer service
Experience in creating user stories, process flow diagrams, and training materials
Proficiency in Microsoft Office/365 Suite
Work visa sponsorship is not available for this position
Preferred
2-4 years of experience in a business or Digital/IT environment (internships or co-ops count!)
Basic understanding of Agile methodologies and digital product teams
Familiarity with tools like JIRA, Confluence, or similar backlog/project management tools.
Salesforce Experience
Experience with customer interviews and usability testing
Exposure to product discovery frameworks
Knowledge of Ecommerce platforms and best practices
Experience in creating user journeys
Benefits
Medical/Dental/Vision coverage
PTO
401K match
Support for community involvement
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
Short term and long-term disability
3 weeks of paid time off for new employees + 11 company paid holidays
Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
Paid sick time in accordance of the federal, state and local law
Paid parental leave and tuition reimbursement after 6 months of continuous service
Daikin Applied delivers superior air quality and energy efficiency to every solution with innovation in advanced technology, IoT, and next generation compressors.
