American Express is hiring an Associate - Product Design to create and improve user-centered digital experiences across its mobile app and web products. The role develops interface designs and prototypes, applies research and data to improve customer journeys, and collaborates with product and engineering teams to deliver design solutions.
Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys
Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products
Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing
Produces high-fidelity designs for implementation by development teams
Analyze user research, business insights and other data to continuously improve customer experiences
Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements
Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers
Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications
Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and dat
Presents design decisions to peers and partners with support from senior colleagues
Learns to utilize American Express design process, design systems and UX patterns
Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements
Participates in design community
Leverages design tools to deliver artifacts
Qualification
Required
Has at least 1 year of hands-on experience in or with a product design organization
Is familiar with Figma
Is familiar with AI tools
Demonstrates an understanding of user-centered design methodologies, research, and processes
Shares solutions to problem-solving initiatives in an engaging way
Is a proactive and energetic communicator, with an attention to detail
Can design for both web and native mobile applications
Accessibility Design
Customer Journey Mapping
Design Thinking
Product Strategy
Prototyping
Requirements Gathering
Wireframing
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
Preferred
Benefits
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
