Associate - Researcher UX

Manchester, England

Full-time

Hybrid

New Grad, Entry Level

Bally’s Interactive is the digital arm of a leading entertainment provider, focusing on sports betting, iGaming, and more. They are seeking an Associate UX Researcher to advocate for players by conducting research studies, translating insights into recommendations, and collaborating with cross-functional teams to enhance product design.

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Responsibilities

Conducting Discovery: Planning and executing research studies—ranging from quick usability tests to deeper discovery—to uncover what our players truly need
Translating Insights: Turning complex behavioral data into clear, actionable recommendations that influence how our designers and product managers think
Analyzing Behavior: Using tools like FullStory, Maze, and Google Analytics to get a 360 degree view of the user journey
Collaborating Across Functions: Working side by side with Engineers, Designers, and Data Analysts to ensure your findings drive real change in the final product
Advocating for Quality: Maintaining high standards for our research toolkit and keeping the team inspired by the latest industry trends and UX patterns

Qualification

Required

A foundational background in UX research, including experience with qualitative and quantitative methods such as surveys and usability testing
Familiarity with modern research and analytics tools like Maze, UserTesting.com, FullStory, or Google Analytics
Curiosity and Problem Solving: You have a natural drive to understand the reasons behind user actions
Clear Communication: You can tell a story with data and present findings confidently to different audiences
Agile and Adaptable: You are comfortable with fast turnaround studies and can manage multiple projects simultaneously
Collaborative Spirit: You are a person with a positive attitude who enjoys working in a team and is eager to learn every day
Detail Oriented: You take pride in organized documentation and high quality outputs

Preferred

Experience or a strong interest in the real money gaming or gambling industry is a major plus
Exposure to Figma or a background in UI or UX design is a bonus skill we would love to see

Benefits

Annual leave
Pension plan
Health insurance
Company share scheme
Volunteering days
Home office allowance
Wellness or Gym allowance

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play.

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