Associate Service Designer

London, England

Full-time

Hybrid

Entry, Mid Level

Cognizant is a global organization that invests in design, learning, and progression. They are seeking an Associate Service Designer to support experience design across major public sector transformation programmes, focusing on user needs and service improvement.

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Responsibilities

Support co-creation workshops with stakeholders to help shape practical, user-centred solutions
Create customer journey maps and service blueprints to identify pain points and opportunities for improvement
Use research, insight and service design methods to inform product and service direction
Work closely with multidisciplinary teams in agile environments to turn ideas into better service outcomes
Contribute to client discussions and team collaboration with clear thinking, curiosity and a strong service design perspective
Help build a positive and collaborative design culture by sharing ideas, methods and best practice

Qualification

Required

Service Design experience gained in consultancy, agency or client-side environments
Experience contributing to end-to-end services across digital and non-digital channels
Confidence in facilitating workshops, collaborating with multidisciplinary teams and engaging stakeholders at different levels
Experience turning research, insight and business needs into clear service improvements
Good knowledge of journey mapping, service blueprinting, usability and accessibility principles
Comfort working in agile delivery environments with designers, researchers, product teams and developers
A portfolio with case studies that show your approach, contribution and design thinking
Experience with tools such as Figma, Sketch, Adobe XD, Axure or similar