Associate Service Designer

London, England

Full-time

Onsite

Entry Level

Cognizant is seeking an Associate Service Designer to support experience design across major public sector transformation programmes. The role involves contributing to service design activities, understanding user needs, and creating design artifacts to improve services used by millions of people.

Apply Now

Responsibilities

Support the identification of user needs, pain points and opportunities, working with researchers and designers to define problems clearly
Create and contribute to user journeys, service maps and design artefacts to communicate ideas and improve services
Help refine service concepts through continuous feedback, iteration and small improvements
Contribute to co-creation workshops and collaborative design activities with stakeholders and multidisciplinary teams
Work within agile teams to develop, test and improve service solutions over time
Begin to analyse basic data and research insight to identify trends, issues and opportunities
Clearly communicate design decisions and rationale to team members and stakeholders
Support the creation of design documentation and artefacts (e.g. journey maps, presentations, design histories) to share work openly
Develop an understanding of how your work contributes to wider organisational and service strategy

Qualification

Required

Service Design experience gained in consultancy, agency or client-side environments
Experience contributing to end-to-end services across digital and non-digital channels
Ability to identify user needs and map basic journeys aligned to those needs
Experience working collaboratively in multidisciplinary teams
Ability to explain design decisions clearly and effectively
Understanding of service design methods, including journey mapping and service blueprinting
Awareness of data and research methods, and how they inform design decisions
Understanding of accessibility and inclusive design principles, and how to apply them in practice
Strong communication skills and attention to detail
Confidence to work independently with guidance from more senior designers
A portfolio demonstrating your approach, thinking and contribution to service design work