Techtronic Industries - TTI is a leading company in the construction industry, and they are seeking an Associate UX Researcher to join their Digital organization. The role involves conducting user research, collaborating with cross-functional teams, and delivering actionable insights to support digital product initiatives.
Contribute across the DCX Research Phases with a strong emphasis on fieldwork and hands-on engagement from planning and participant coordination to conducting primary and secondary research and translating those interactions into actionable insights.
Apply a mix of methods to uncover user needs, behaviors, motivations, and pain points in support of digital initiatives.
Collaborate with initiative owners, stakeholders, and cross-functional partners to align on scope and deliver research that supports project needs.
Recruit, screen, and schedule participants using established recruiting tools and standards, as well as other sourcing activities, to ensure quality representation in studies.
Organize and analyze research data in tools like Dovetail, identify patterns, and contribute to or create deliverables such as personas, journey maps, and executive summaries, with opportunities to take ownership as experience grows.
Contribute to the creation and presentation of clear, engaging deliverables that highlight insights and support decision-making, like journey maps, personas, service blueprints or research read outs. Maintain visibility of research projects through tools like Craft.io, Dovetail and research plans.
Support knowledge sharing by archiving outputs in accessible systems, tagging research for re-mining, and ensuring insights can be reused across portfolios.
Support the health and efficiency of the UX Research practice by following established processes and contributing to scalable operations.
Qualification
Required
Bachelor’s degree in Human–Computer Interaction, Cognitive Science, Psychology, Sociology, Anthropology, Human Factors, Information Science, or a related field (or equivalent professional experience)
1–2 years of experience as a UX researcher or in a related research field
Familiarity with both qualitative and quantitative methods such as interviews, field studies, surveys, and basic data analysis
Strong organizational skills and attention to detail
Clear written and verbal communication skills, with the ability to share findings in impactful ways
Strong presentation skills
Comfort and experience in communicating insights to wide range of audience
Collaborative approach, with a focus on building trust across teams
Must include a link to an up-to-date, online portfolio or shareable work examples to be considered
Preferred
Ability to manage time effectively and prioritize tasks in a dynamic environment
Demonstrated accountability for the quality of your work, with the ability to advocate for what you need to succeed
A self-starter who collaborates with others in a manner that builds trust
Actively seek and give feedback in the spirit of the 'Radical Candor' model
A growth mindset and a desire to make things better through iteration
A healthy balance of humility and confidence with strong self-awareness
Thrive in the Milwaukee Tool core culture principles: One Team Mentality, Candid, Always Improving, Speed - Agility - Urgency, Empowered Leaders
Experience working in digital product environments is a plus
Benefits
Robust health, dental and vision insurance plans
Generous 401 (K) savings plan
Education assistance
On-site wellness, fitness center, food, and coffee service
And many more, check out our benefits site HERE
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology.
